Service Delivery

Whilst it is hoped that any concerns can be addressed by the consultant assisting you with the funeral or cemetery arrangements, if this is not possible, the following procedures should be followed.

If you have any concerns with the level of service and care we have provided, you may convey them:

  • In person by appointment at a mutually convenient time and place.
  • By telephone by phoning (03) 6343 2266 during business hours.
  • In writing by outlining your concerns in a letter, email or fax. To ensure a prompt response, please include your contact details.